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About MirrorMadness
Orders may be placed when using most credit & debit cards either online using the secure Google Checkout or Paypal service (A paypal account is not required but is available as an option) or if you prefer by contacting us by phone on the telephone number shown above.
Delivery is free to most UK mainland destinations. There may be an additional charge for some locations or remote areas, and certain requested courier services, if so we will advise of this before your order is processed. Many of our mirrors are made to order, expected delivery is usually 7-10 working days. We will keep you informed if there are any unexpected delays. All items are quality checked before being despatched.
If for any reason you are not happy with your purchase or it arrives damaged, please contact us before returning it to us. We will arrange for faulty or damaged items to be collected. When we have received the item back we will examine it and replace or refund as required. Under the distance selling regulations you have 7 working days following the day after you receive the item to return it to us at your own expense if you just change your mind (Please note that this does not include items that have been custom made to your own requirements). The item should be unused and in its original packaging. It is your responsibility to ensure that we receive the item back in an undamaged and in as new condition. Please make sure that the item is very well packaged and protected and if possible use a suitable insured courier service to ensure that it reaches us in good condition. Once we have received the item back we will examine it and provided it is in a resalable and in as new condition, we will issue a refund or exchange it for another item.
This privacy policy sets out how MirrorMadness uses and protects any information that you give MirrorMadness when you use this website.
MirrorMadness is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
MirrorMadness may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18th March 2010.
What we collect
We may collect the following information: · name and job title · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@mirrormadness.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to MirrorMadness, Unit 3 Cowling Business Park, Canal Side, Chorley, PR6 0QL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Copyright notice
This website and its content is copyright of Mirror & Image Ltd - © Mirror & Image Ltd 2003. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
· you may print or download to a local hard disk extracts for your personal and non-commercial use only
· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
